Registered Brand Name: HVAC Callback
HVAC Callback operates this website and provides the customer communication service described below.
This Privacy Policy applies to HVAC Callback and its SMS messaging program.
Effective Date: September 28, 2026
HVAC Callback is a communication service for HVAC businesses. This Privacy Policy explains how HVAC Callback collects, uses, and protects information provided through our website and SMS communication program.
We may collect your name, mobile phone number, and information about the HVAC service you are requesting or discussing with us.
We use this information to respond to service requests, communicate about requested HVAC services, provide follow-up communication, provide appointment or service updates, and operate and support the HVAC Callback service.
If you voluntarily provide SMS consent, HVAC Callback may send service-related text messages concerning your HVAC service request, follow-up communication, and appointment or service updates.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
SMS consent information is used only as necessary to provide the requested communication service and related services. Service providers may process information when necessary to operate the service, such as telecommunications and technology providers.
Message frequency varies based on your service request and communication needs. Message and data rates may apply.
You can reply STOP to opt out of SMS messages or HELP for help.
SMS consent is optional and is not a condition of purchasing goods or services. You may request HVAC service without consenting to SMS messages.
We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, use, disclosure, or loss.
HVAC Callback may use third-party service providers to operate telecommunications, hosting, software, and other infrastructure necessary to provide the service. These providers may process information only as necessary to perform services on our behalf and are not authorized to use SMS opt-in information for their own marketing purposes.
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.
For questions about this Privacy Policy or SMS communications, please contact HVAC Callback at [email protected].